SaaS Workday, Rippling, and Slack flunk data access test, claims Fivetran Report also slams multiple vendors for poor data integration and egress fees
AI + ML Headless 360: Salesforce's latest pitch to let AI do the dev work Here comes 'enterprise vibe coding' as CRM giant aims to open development to anyone on the platform
SaaS How Salesforce and ServiceNow are squaring off in the battle for the helpdesk Benioff banks on user engagement while McDermott wants to govern AI agents
SaaS Salesforce is looking to Slackbot to help it solve the SaaSpocalypse puzzle The chatbot will be a doorway to the company's other services
Public Sector 'Empathetic' Salesforce bots to help those fired by uncaring humans I’m sorry, Dave. I can’t give you your job back, but here’s the form you fill out to collect benefits
SaaS Salesforce snaps up the team who built calendar app Clockwise to work on Agentforce Just the team, not the tech
SaaS Salesforce stock buyback to saddle company with debt until 2066 'We want to use our capital correctly, and I think debt is a great way to do that,' says CEO Benioff
Cyber-crime ShinyHunters claims more high-profile victims in latest Salesforce customers data heist And they abused a Mandiant-developed open source tool in the attacks
PaaS + IaaS Salesforce CEO 'SaaSquatch' Benioff says his company will monster the SaaSpocalypse Selling so many agents they've cooked up a way to measure what they do
PaaS + IaaS Salesforce puts Heroku out to PaaSture Still supported with no death date set, but no new features planned
Agentic AI Salesforce signs $5.6B deal to inject agentic AI into the US Army Analytics features arrive first; agentic AI comes later
Agentic AI Gartner questions whether Salesforce AI buffet will stay all-you-can-eat forever Analysts say today's capped deals may become tomorrow's cost shock
SaaS Mandiant open sources tool to prevent leaky Salesforce misconfigs AuraInspector automates the most common abuses and generates fixes for customers
AI + ML AI's grand promise: Less drudgery, more complexity, same (or lower) pay Workers face new mental health pressures as they shift from doing tasks to babysitting agentic AI
AI + ML Tis the season when tech leaders rub their crystal balls 2026 is the year where AI must meet ROI in the enterprise, and the key to delivering it is data governance.
AI + ML Salesforce’s ChatGPT integration is really about stopping customers from leaking their own data Execs say DIY OpenAI connections risked pushing CRM data past the ‘trust boundary’
SaaS ServiceNow unworried by Salesforce firing shots across its bow Believes it can translate workflow smarts into AI ROI
Agentic AI Salesforce willing to lose money on AI agent licenses when customers are locked in Flat-rate deals may sting now, but vendor expects payback over decades
AI + ML Salesforce opts for seat-based AI licensing as customers demand predictability Analysts say the shift is part of a trend which offers stability, but embedded usage caps ensure some vendors keep control
Applications Salesforce has come up with the most credible threat yet to ServiceNow, and Benioff is crowing about it Some within the CRM giant balked, but Benioff prevailed
SaaS Salesforce finds new AI monetization knobs to twist With seat and usage-based deals back on the table, CRM giant tells investors agent prices are going up
Cyber-crime Gainsight CEO downplays breach, says only a 'handful' of customers had data stolen Maybe if your hand has 200+ fingers...
SaaS Workday confronts existential threat as customers freeze hiring HR software vendor pushes cross-selling as modest workforce growth exposes vulnerability of per-seat pricing
Cyber-crime ShinyHunters 'does not like Salesforce at all,' claims the crew accessed Gainsight 3 months ago Shiny talks to The Reg
Cyber-crime Salesforce-linked data breach claims 200+ victims, has ShinyHunters’ fingerprints all over it They keep coming back for more
Offbeat Benioff backs off: Salesforce chief says sorry for Trump troop talk Tech billionaire apologizes after endorsing plan to deploy National Guard in San Francisco
SaaS Salesforce's Benioff warns of AI 'false prophets' while promising true profits by 2030 CRM messiah preaches data discipline while rivals chase LLM miracles
Offbeat Benioff retreats from idea of sending troops in to clean up San Francisco Salesforce CEO praises Trump before walking back criticism of city's policing
Cyber-crime Take this rob and shove it! Salesforce issues stern retort to ransomware extort CRM giant 'will not engage, negotiate with, or pay' the scumbags
Cybersecurity Month Scattered Lapsus$ Hunters offering $10 in Bitcoin to 'endlessly harass' execs Crime group claims to have already doled out $1K to those in it 'for money and for the love of the game'
Cybersecurity Month 'Retired' cybercrime group demands ransom not to leak 1B Salesforce records CRM giant insists its platform wasn’t breached
AI + ML Salesforce pickin' up good vibrations Agentforce Vibes is a new AI-assisted IDE for building Salesforce apps and agents
SaaS Salesforce users grumble after Agentforce AI replaces search on some help pages This is one way to add a lot of AI users in a hurry, which Wall Street wants to see
Cyber-crime Salesforce facing multiple lawsuits after Salesloft breach CRM giant denies security shortcomings as claims allege stolen data used for ID theft
AI + ML Prompt injection – and a $5 domain – trick Salesforce Agentforce into leaking sales More fun with AI agents and their security holes
SaaS SaaS vendors are hiking costs faster than inflation, but squeaky wheels can still get deals And also force them to improve resilience
SaaS Slack threatened to delete nonprofit coding club’s data if it didn’t pay $50k in a week Collaborationware CEO tried to smooth things over, but Hack Club now plans a strategy shift
Cyber-crime How big will this Drift get? Cloudflare cops to Salesloft Drift breach Show of hands: who WASN'T targeted?
Cyber-crime Zscaler latest victim of Salesloft Drift attacks, customer data exposed Joins Google, Palo Alto Networks in the ever-growing supply chain compromise
AI + ML Salesforce sacrifices 4,000 support jobs on the altar of AI Benioff boasts bots now handle half of customer chats as doubts over reliability linger
Cyber-crime Stolen OAuth tokens expose Palo Alto customer data Security firm's Salesforce instance accessed using credentials stolen from Salesloft's Drift platform breach
Cyber-crime Salesforce data missing? It might be due to Salesloft breach, Google says Attackers steal OAuth tokens to access third-party sales platform, then CRM data in 'widespread campaign'
AI + ML Talk to the bot: Salesforce AI agents could replace US govt employees Have a complaint? Need a benefit? Agentforce now has a bot for that
Cyber-crime Google says the group behind last year's Snowflake attack slurped data from one of its Salesforce instances ShinyHunters suspected in rash of intrusions
SaaS ServiceNow eyes $100M in AI-powered headcount savings CFO claims money being reinvested in sales and engineering staff
AI + ML Salesforce study finds LLM agents flunk CRM and confidentiality tests 6-in-10 success rate for single-step tasks
Research Salesforce tags 5 CVEs after SaaS security probe uncovers misconfig risks The 16 other flagged issues are on customers, says CRM giant
Cyber-crime Fake IT support calls hit 20 orgs, end in stolen Salesforce data and extortion, Google warns Victims include hospitality, retail and education sectors
AI + ML Best pricing model for AI? Work in progress, says Salesforce Is that 'best' for customers or for shareholders? Any vendors that think they've got this 'all figured out is kidding themselves'
PaaS + IaaS Salesforce takeover of Informatica is on for $8 billion Marc Benioff eyes up all those lovely data tools for AI push
AI + ML The future of LLMs is open source, Salesforce's Benioff says Cheaper, open source AI will commoditize the market at expense of their bloated counterparts
AI + ML Did someone say AI agents, Google asks, bursting in Customers aren't sure, economy isn't great, tech looks cute, though
SaaS Yes, Slack isn't working properly right now – enjoy your internet snow day Chat app chaps slapped, rapped for leaving yakkity-yakkers in a flap
AI + ML California governor goes on AI law signing spree, but demurs on the big one Newsom still worried about SB 1047's 'chilling effect' on AI industry tax dollar revenue innovation in the state
Storage Salesforce now owns Own Company after $1.9B bargain hunt Acquisition of SaaS backup vendor ends mega-merger moratorium
SaaS Salesforce mulls charging per AI chat as investors sweat over fewer seats Benioff sees 'very high margin opportunity' in bid to 'monetize' productivity gains
SaaS Salesforce investors reject plan to add extra $20M to Benioff's total pay Board to take non-binding vote at mega SaaS haus into consideration
SaaS Salesforce expects lowest quarterly growth in two decades Allure of AI fails to inspire customers to increase software spending with CRM giant
Software Salesforce apparently poised to slurp data management outfit Informatica Investors get excited about using AI to make AI easier
Off-Prem Alibaba takes more of Salesforce behind the great firewall PLUS: China's taikonauts return from space, India approves PC licenses, and Foxconn founder presidential campaign investigated for bribes
SaaS Salesforce engineers roll back change after breaking own cloud for hours today Services said to be returning to normal from downtime though Tableau Cloud still MIA
SaaS Salesforce flipflops from 'you're fired' to 'you're hired' in six short months Recruitment U-turn down to search for growth and margins, CEO says
Off-Prem Google shifts Cloud Next sales shindig from SF to Las Vegas What could possibly have attracted this tech titan to an all-day party zone?
PaaS + IaaS Price rises yet to hit customers, says Salesforce as it raises forecasts CRM vendor might find itself pushed to the margins to keep investors happy
Personal Tech Salesforce to face court over claims it knowingly assisted sex trafficking website CRM giant fails to get Backpage.com case thrown out on appeal
SaaS Salesforce lures staff with $10 donation to charity for each day they're in the office Promo runs from June 12 and 24 as company promises it's not tracking which workers participate
SaaS CRM giant Salesforce's focus on margins sees sales growth slip After activist investor pressure and job losses, professional services projects struggle
AI + ML Slack adding generative AI to interact with colleagues, so you don't have to Slack GPT and Einstein GPT for Salesforce users currently under development
Security Google adds account sync for Authenticator, without E2EE Also: Your Salesforce Community site might be leaking; a new CPU side-channel; and this week's critical vunls
PaaS + IaaS Salesforce lets go of more of its towering presence in San Francisco Fancy a sublease? Office digs in Silicon Valley hometown hotspot up for grabs
SaaS Activist investor Elliott holds off board-level influence at Salesforce Benioff gets a pat on the head and an undefined reprieve
SaaS Salesforce latest to sprinkle ChatGPT on itself, will ask language models to write code Collaboration with OpenAI tech also threatens AI-generated sales emails, Slack messages, customer Q&As
SaaS Salesforce banks savings by sweating tech infrastructure for an extra year Revenue rocks, but boosting margins means five year old servers and four year old PCs
SaaS Salesforce under investor pressure to dump more staff Promised 10,000 cull unlikely to be enough to satisfy gaggle of activist investors
SaaS Salesforce woes continue as Twitter slashes spending with SaaS supermonster Performance improvement plans and prompt exit packages in the offing
SaaS Changes afoot at Salesforce after activist investor Elliott takes a decisive slice It is 'never a good sign when Elliott shows up' says analyst of fund manager whose reputation precedes it
SaaS Security tech chief quits Salesforce as list of top-table departures grows CRM slinger's annus horribilis continues as 'father of SSL' departs for VC fund
SaaS Salesforce: There's no more Slack left to cut SaaS CRM slinger blamed the pandemic for 10% workforce cull, but scattergun M&A strategy hasn't helped
SaaS Salesforce to chop 10% of workforce in $1.4 billion restructuring blueprint CRM specialist to 'reduce operating costs, improve operating margins' as pandemic catches up with tech industry
SaaS Salesforce's new hires are less productive, says CEO Benioff Founder and bossman asks if WFH freedoms to blame
SaaS Salesforce ends CEO job share – again. Marc Benioff back as sole boss Bret Taylor returns to entrepreneurial roots after losing his gig as chair of Twitter
SaaS Salesforce trims workforce as growth slows post-lockdowns The COVID-era hiring spree which saw thousands onboarded comes to an abrupt end
SaaS ServiceNow boss embarks on corporate trolling to get rise out of SAP Workflow biz ignores digital naysayers, avoids wider malaise in Q3 software spending
SaaS Salesforce set to hire thousands in India after hitting brakes on US recruitment Headcount in subcontinent quadruples in 3 years thanks to CFO's 'measured approach' to recruitment
SaaS Salesforce lets Genie out of the bottle Integration tooling might work for those with multiple installs, but check the budget first – analyst
Devops Heroku to delete inactive accounts, shut down free tier Move over, GitLab, this purge begins in October
SaaS Deals are being 'inspected by higher levels of management,' says Salesforce Customers 'more measured' and this will continue, says CRM giant, but Snowflake lifts forecasts
Security Slack leaked hashed passwords from its servers for years Users who created shared invitation links for their workspace had login details slip out among encrypted traffic
On-Prem Salesforce to let two-thirds of space in SF high-rise Office-space-as-a-service suits this cloud giant to a T
Applications Google Cloud UK boss boomerangs back to Salesforce to run freshly acquired Slack's EMEA ops
SaaS Salesforce should rename its Dreamforce conference to Feverdreamforce because this is getting ridiculous
Bootnotes Salesforce gets into the vid-streaming with original content caper, promises digital inspriation
SaaS In-person Dreamforce returns: Real people, real lanyards, real sandwich platters... and no James Corden
Bootnotes Brit Salesforce exec Gavin Patterson becomes transfer target for controversial European Super League
SaaS Salesforce's get-back-to-work strategy starts with 'Volunteer Vaccinated Cohorts' on designated floors
SaaS Think tank report names and shames 'stakeholder capitalist' Salesforce for paying no corporate income tax in the US
SaaS Salesforce to face trial after software used by Backpage 'to track sex traffickers, pimps, johns on social media'
Off-Prem Hacked LinkedIn post puts further pressure on Salesforce over attitudes to race in the workplace
SaaS Rude awakening for SaaS giants Salesforce, Workday as both find 20% growth isn't good enough for market
SaaS Salesforce: Forget the ping-pong and snacks, the 9-to-5 working day is just so 2019, it's over and done with
SaaS Salesforce likes to play the diversity nice guy in public – Black ex-employee claims the reality is quite different
Software $13m funding for Scratchpad – a data input startup whose sole strength is pointing out Salesforce's weaknesses
SaaS Salesforce relieves Republican National Committee of its tools citing 'risk of politically incited violence' across the US
SaaS Salesforce's Dreamforce shindig hits new levels of nauseating online as... Oh god. Is that James Corden?
Software Salesforce to buy Slack for $28bn in cash, shares – and vows to make it the new face of Customer 360
SaaS Revenues are up, the boss is about to give his keynote, and results are due. Time to sell shares, says Salesforce CFO
Software Salesforce, Deloitte try to flog contact-tracing wares to a UK public sector that's already got a £12bn test-and-trace system
SaaS Remember those Salesforce layoffs after that bumper Q2? Yeah, forget that, SaaS player set to hire 12,000 staff
SaaS Never mind record revenue and profit, the churn must go on: Salesforce trims workforce day after bumper results
SaaS If you're having a hard time of it, we advise you to look away now: Salesforce is palpably chuffed about its Q2 figures
Security Oracle and Salesforce targeted in €10bn GDPR lawsuit backed by profit-making litigation fund
SaaS Dreams feel real while we're in them, don't they Salesforce? 'Critical' virtual event Dreamforce faces the axe
SaaS Salesforce plans to write Slack integration out of the equation by rolling its own messaging and collaboration app
On-Prem UK.gov dangles £100m for service slingers for back office 'transformation' that'll kill off bespoke systems
SaaS UK housing association Places for People hands £21m to Salesforce to look after CRM and job scheduling
Bootnotes Lars Ulrich threatens to make another Metallica album during web chat with Salesforce CEO Marc Benioff
Legal Looks like Benioff will go without new Italian shoes for a month: Details of Salesforce's $5m small biz grant emerge
SaaS Salesforce's revolving door spins amid shopping spree: Co-CEO out, BT alumnus G-Patz up, Vlocity slurped
SaaS We sense a great disturbance in the Salesforce: File-slinging feature breaks down for more than 12 hours
Databases Salesforce? Salesfarce: Cloud giant in multi-hour meltdown after database blunder grants users access to all data
Software Humanitarian champ or sex-trafficking profiteer? Fresh sueball argues Salesforce is the latter
SaaS Salesforce has named a chief ethics officer and yes, the job description is appropriately woolly
On-Prem Salesforce boss Marc Benioff objects to US immigration policy so much, he makes millions from, er, US immigration
On-Prem Nothing more stubborn than a MuleSoft shareholder: Biz sued for taking 'low ball' Salesforce buyout bid
AI + ML If Salesforce is jumping on the AI bandwagon, IBM's Watson is giving it the final shove onboard
Software If someone can translate Salesforce's $700m cool Krux plan into English, we'd be really grateful