devops Dyna Software's AI assistant promises to massage your toughest ServiceNow configs The tool is meant to take the place of 80% of the work that requires ServiceNow dev teams
AI + ML ServiceNow clears agents for landing with new AI control tower ServiceNow acquisitions Veza and Traceloop join to monitor agents and AI workflows
SaaS ServiceNow under siege as Atlassian adds to ITSM take-outs CEO Mike Cannon-Brookes touts 'largest ever quarter for competitive displacements'
SaaS How ServiceNow gets customers to gorge at the AI trough 'AI is now infused in every package that we offer to our addressable market,' SVP John Aisien told us
SaaS How Salesforce and ServiceNow are squaring off in the battle for the helpdesk Benioff banks on user engagement while McDermott wants to govern AI agents
SaaS ServiceNow allegedly says salesman 'overachieved' and is not entitled to comp The 13-year sales vet closed two deals worth $27 million, but ServiceNow has “nullified” his compensation saying he “overachieved” his quota.
AI + ML ServiceNow boss warns AI could push grad unemployment past 30% McDermott argues digital workers will handle much of the grunt work once used to train junior staff
AI + ML AIOps is so powerful, vendors are building tools to clean up after agents break your infrastructure Cohesity, ServiceNow and Datadog team on recoverability suite
AI + ML ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets When it gets stuck, the bot will escalate rather than hallucinate
SaaS ServiceNow can't seem to keep its wallet closed, snaps up small AI analytics company News of the deal came about two weeks after CEO Bill McDermott swore off any “large scale” M&A this year. A spokesperson called this deal a “tuck in.”
Agentic AI ServiceNow boasts about years of sweat equity that went into making its AI agents smarter 80 billion workflows makes a difference
SaaS ServiceNow snags Microsoft vet to run legal amid M&A spree Hossein Nowbar waged antitrust battles and created new legal policies around AI for Redmond
CxO ServiceNow lays out possible co-CEO structure, but says no change imminent The ITSM outfit would join Oracle, Comcast, and Netflix in installing bunk beds in the corner office
SaaS ServiceNow opens $7.7B ticket titled 'Buy security company, make it Armis' Customers will be able to see vulnerabilities, prioritize risks, and close them with automated workflows.
SaaS ServiceNow unworried by Salesforce firing shots across its bow Believes it can translate workflow smarts into AI ROI
SaaS ServiceNow mulls buying Armis to gain full visibility into the IT stack If the buy happens, the big question is will they integrate the codebase or keep it separate?
Applications Salesforce has come up with the most credible threat yet to ServiceNow, and Benioff is crowing about it Some within the CRM giant balked, but Benioff prevailed
SaaS Workday confronts existential threat as customers freeze hiring HR software vendor pushes cross-selling as modest workforce growth exposes vulnerability of per-seat pricing
SaaS US government shutdown clouds an otherwise sunny ServiceNow forecast Enterprise software giant lifts guidance but adds 'prudence' as federal contracts stall
AI + ML ServiceNow thinks you're doing AI fast and wrong And of course thinks it can help you do it right, once it gets around to delivering
AI + ML ServiceNow signs Uncle Sam's latest short-term AI discount deal The first one's always free - or at least deeply discounted for the first year
SaaS ServiceNow eyes $100M in AI-powered headcount savings CFO claims money being reinvested in sales and engineering staff
AI Software Development Week ServiceNow's new AI agents will happily volunteer for your dullest tasks Yokohama release also adds meta-observabiilty and takes a tilt at CRM
AI + ML DeepSeek stirs intrigue and doubt across the tech world China's AI disruptor rattles industry watchers with unproven claims
SaaS On-prem SaaS? ServiceNow will do it if you ask nicely, and really need it Turns out its application can work with databases other than its own
Software ServiceNow root certificate blunder leaves users high and dry More like ServiceNo, or maybe ServiceNotforawhile
Research Thousands of orgs at risk of knowledge base data leaks via ServiceNow misconfigurations Better check your widgets, people
Applications ServiceNow moves its backend off MariaDB to homebrew Postgres Xanadu release also adds a Pro tier, along with lots more AI
AI + ML GenAI spending bubble? Definitely 'maybe' says ServiceNow It won't generate hundreds of million of dollars for customers tomorrow, and there's a 'lot of noise' from tech industry
SaaS ServiceNow president leaves after policy breach related to public sector boss hire But the books look good, because of real AI
SaaS BT bets big on AI with ServiceNow to cut legacy baggage Promises no pink slips despite service desk in crosshairs
Software ServiceNow goes to Washington DC, with a suitcase full of AI Claims the tech has brought 38 percent improvement to its own dev cycle time
Databases ServiceNow banks double digit sales gains amid push into enterprise workflow Beats analyst estimates, talks up genAI and yet share price wobbles briefly
Research ServiceNow quietly addresses unauthenticated data exposure flaw from 2015 Researcher who publicized issue brands company’s communication 'appalling'
AI + ML More and more LLMs in biz products, but who'll take responsibility for their output? ServiceNow and SAP join the genAI frenzy, but users advised to 'keep a human in the loop'
SaaS ServiceNow upgrade goes from AI to Zero Trust You can’t not do GenAI in 2023, and 'Vancouver' release has gone there – but its detours may be more worthy
Software What's your Mean Time To Innocence – the time needed to prove that mess is not your problem ServiceNow reckons it can shrink it with integrated cloudy observability
Software AWS adds Superapp Grab's Asia-centric maps to its cloudy location service PLUS ServiceNow makes Japan a discrete region; Alibaba Cloud’s Singapore hub; US snipes at Korean network policy; and more
SaaS ServiceNow boss embarks on corporate trolling to get rise out of SAP Workflow biz ignores digital naysayers, avoids wider malaise in Q3 software spending
SaaS Enterprise software deals slower to close as macroeconomics hit IT departments Picture of longer sales cycles, more deliberation, enterprise upgrade challenges emerging across industry
PaaS + IaaS ServiceNow: Customers 'struggling to understand the value of ELAs', says Gartner Enterprise agreements can increase pricing, marring an overall positive assessment from the analyst
SaaS ServiceNow valuation dips after subs forecast cut Strong growth in quarterly financials, investors not convinced
SaaS AI-driven HR startup snapped up as companies fight to retain employees Remember when ServiceNow said 'no acquisitions? Someone should tell Hitch Works
SaaS ServiceNow takes aim at procurement pain points Purchasing teams are a bit like help desks – always being asked to answer dumb or inappropriate questions
On-Prem ServiceNow ordered a year's worth of hardware to avoid supply chain hassles CTO shares datacenter secrets with The Reg: NVMe, MariaDB, mid-range x86 CPUs, S3-alike, and more
SaaS You can keep your old ERP system, but you'll still need ServiceNow, CEO tells The Reg Bill McDermott thinks companies need workflow on top of enterprise apps, whether they replace them or not
Applications Comms giant BT sees $30m+ savings in 5 years with ServiceNow project IT and network services to replace 56 legacy workflow systems with ServiceNow
SaaS ServiceNow shrugs off Ukraine fears with upbeat financials Growth set to continue unabated despite headwinds, CEO says
Software ServiceNow jumps into RPA with imminent 'San Diego' release Will bring bots to workflow users, perhaps not with the same precision RPA specialists muster
Software ServiceNow preps mobile apps for real-time transformation tracking Shifting to measuring results of its trademark workflows, not just building 'em. And it comes with a 'bat-phone'
SaaS ServiceNow CEO says mergers and acquisitions are off the table – too messy It's as if Bill McDermott's SAP tenure never happened
Software Freshworks trains sights on startup market as it puzzles over enterprise conundrum Indian challenger looks to exploit common platform but could struggle to win bigger customers
Off-Prem ServiceNow's king of understatement quietly goes about his business of changing the world, one workflow at a time Bzz. Bzz. This digital bingo BS game won't stop buzzing, can someone mute Bill McDermott?
SaaS What have the Romans ever done for us? In ServiceNow's new Rome release, replaced intranets, for one Adds Teams integration for new ‘Employee Centre’, automated automation for service desk
SaaS Minnow Freshworks nips at tails of SaaS giants Salesforce and Servicenow with IPO plans Bach to basics: The well-funded IPO-er
PaaS + IaaS Where's the nearest exit? ServiceNow continues on acquisition spree with interior mapping startup Mapwize PostgreSQL acceleration outfit Swarm64 also nabbed
SaaS Feel like you've been sucked through your vendors' pipes? ServiceNow's marketing has you in mind Violet, you're turning ... to our digital workflows!
SaaS Not as many $1m customers as last quarter? Sorry, we're out: ServiceNow shares fall despite soaring revenues Not a good look for company 'at the epicentre of the workflow revolution'
Software SAP exec reminds the world that Microsoft is a customer IT industry doesn't always have the stomach for its own dog food
AI + ML ServiceNow bakes more ML, low code into Quebec release to push itself as all-encompassing workflow layer But questions remain over its enterprise app credentials
SaaS Workflow biz ServiceNow ServiceWows itself by beating Q4 guidance and posting hefty top line growth of 31% for FY2020 'It's all about people, empathy at mass scale,' says Big McD
SaaS Nice for some: ServiceNow margins swell 83% as post-COVID market wolfs down subscriptions Makes several consumer-industry appointments
SaaS ServiceNow founder Fred Luddy sells $13.2m stake in 'defining enterprise software company of the 21st century' He either missed the memo or doesn't believe it
Software Need to track IT kit? Business continuity? Legal? ServiceNow has a package of satellite apps for you... now Biz is not going to make any impact in core areas – but there's much more to life than HR, supply chains, accounting, analyst tells us
SaaS With this Uber get-to-work-safe app, you are really spoiling us, ServiceNow The. Defining. Enterprise. Software. Company. Of. The. 21st. Century
SaaS Humble-bragging ServiceNow CEO tells anyone who listens: 'Our destiny is to become the defining enterprise software biz of 21st century' Larry, stop giving Bill ideas
SaaS ServiceNow slammed for 'tone deaf' letter telling customers contracts can't be tweaked as COVID-19 batters businesses 'If that is true, that is a horrendous admission' – analyst
SaaS ServiceNow's 6-week virtual conference kicks off. Yes, you read that right: 6 weeks... It's a long, long buildup to CEO's soliloquy, it's a long way to go
Software Sun shines on ServiceNow amid pandemic storm after belated spree of $1m+ deals Always be closing, especially when the economy's in a tailspin
Software ServiceNow pulls on its platforms, talks up machine learning, analytics in biggest release since ex-SAP boss took reins Just call us Florida man cos we're going to Orlando
SaaS ServiceNow sops up SAP CEO as outgoing boss swaps the cloud for sneakers at Nike Soft-shoe shuffle
Software ServiceNow goes for more Now, a bit less Service Annual gabfest's big news is brand refresh and non-disruptive disruption
Software ServiceNow plans non-devs writing non-code for real enterprise apps Pledges simple workflow creation tools as next act after grand Q4 and FY 2017
Software ServiceNow unleashes its 'Kingston' release Company's journey from the heart of IT to the rest of the business continues
Software ServiceNow to go mobile after strong Q3 Products beyond ITSM speed up, SkyGiraffe acquisition should make users 'appy
AI + ML AI might outsmart ITIL, make MTBF moot, says ServiceNow strategist What if you log an incident that AI helped you to avoid? PLUS: Kingston release details
On-Prem ServiceNow stops over in Jakarta on its journey to AI-land SaaS-y business process simplifier adds security chat rooms, cloud management and more to new release
SaaS Misery loves company so ServiceNow's built anonymous chat-rooms for the recently p0wned 'Jakarta' release also adds software asset management, multi-cloud wrangling and more
SaaS ServiceNow's new CEO thinks IT can spare us from corporate re-orgs He also feels cloud is yet to make a dent in the enterprise – but AI might fix that
On-Prem ServiceNow hires former eBay and Bain & Co man John Donahoe as CEO Current chief Frank Slootman steps aside in sudden but orderly transition
Software IBM and ServiceNow lock eyes, vow long commitment Roses are red. 'Global strategic alliance' is … eeeww. We've written a more fun headline for you even though V-Day is over
Software ServiceNow pals up with Palo Alto and ties up with Tanium Security ops service adds more sources telling you when to panic, and how much
Channel Court nixes four HP patents in ServiceNow infringement case Half of contested IP tossed out of the window
Legal BMC Software flings patent sueball at ServiceNow Private boy squares up Stateside to public kid
